Our Process

Arbutus Sundecks: Our Process in Creating The Ultimate Deck Project

Here at Arbutus Sundecks, we want to bring peace of mind to homeowners that they will have the ultimate deck project that meets their preferences and their budget. We have developed a comprehensive process on how our company works with you when we take on every new deck project. By providing transparency and clarity to the process, our clients can better understand the craftsmanship and details we put into our work that will leave them happy with the results.

Quote Request

The process starts when we receive your quote request. We ask our potential clients to provide as much information as they can about the building where the deck will be placed, the dimensions of the deck area, the type of work you are seeking, the layout of the deck and your budget. With this information, we have a better understanding of what you desire for the project and how much work it will entail.

Initial Consultation

Once we gather your basic deck project information, we will call you to schedule an appointment based on your time schedule. This appointment will allow you to meet our estimators who will come to your home to perform an evaluation. They will take the project information you provided during the quote request and examine the location where you want the deck to be placed.

Our estimators will inspect the building envelope of your home and other factors. Then they will offer recommendations based on their evaluation to further modify and enhance your design preferences while providing additional benefits to your home and outdoor space. Our estimators will provide you with product samples so you can decide on the right materials for the project. Within 48 hours after the consultation, we will provide you with a quote estimate for the deck project.

Free 3D Rendering

For people who are getting a new deck or are receiving an alteration for an existing deck, Arbutus Sundecks provides 3D rendering of your deck project. You will be able to see your design in a virtual simulation. By offering this free service, you can get a better idea about what your deck will look like in the outdoor space based on your preferences and our recommendations. You can evaluate it for aesthetics and functionality while requesting changes until the 3D rendering fits perfectly into your design wishes.

Schedule Your Deck Project Work

If you come to decide to hire Arbutus Sundecks as the company to build your outdoor project, we will then move on to the next step. We will obtain your deposit and have you sign a contract that agrees to obtain our services at the quoted price. Then we schedule a day and time to begin the job.

Our company normally schedules the job’s start date within 7 to 10 working days to properly fit your project into our construction schedule and to allow us to gather the needed materials and tools. If you are requesting railings, there may be a time lag due to the manufacturing and powder coating process. We will immediately inform you of any delays that may affect the schedule so we can accommodate you and your project.

Pre-Construction Project Phase

On the scheduled day to begin the work, our tradesman and project coordinators will meet with you at arrival to review the project details. For clients who are getting reconstruction work, there will also be a ticketed carpenter on-site. It is at this time before the start of the project that we recommend that you speak with us about any changes you want made to the deck that can impact our work. In this manner, we can effectively perform the change orders and provide you with a new quote estimate so we can fit the additional work into our project schedule.

Commencing the Project

Our qualified tradesmen will now begin creating your deck based on the agreed-upon project details. All of our tradesmen have undergone our comprehensive QC training program to ensure professionalism on the job and quality craftsmanship for your deck project. During the construction phase, there may come a time when something unexpected or unforeseen happens that can change the project scope. Our tradesmen will speak to you about the issue immediately to offer our advice and to find out how you wish to proceed with the project.

Project Completion

Once the main construction work and finishing details are in place, our project co-coordinator will review the finished work to ensure it meets all quality and safety standards. At this time, we will gather the rest of the deck project payments and give you all the warranties related to our work. In addition, we will issue our maintenance package to you so you are rest-assured that your new deck will continue to meet your satisfaction.

Arbutus Sundecks is here to provide you with the best deck project for your home. Come and see how we can improve your outdoor space with our reliable and dedicated services. Also, please leave your feedback if we have previously worked on a project for you so we can improve our service to all of our customers.

Serving the following locations
  • Burnaby
  • Coquitlam
  • Delta
  • Ladner
  • Langley
  • New Westminster
  • North Vancouver
  • Richmond
  • Surrey
  • Tsawwassen
  • Vancouver
  • West Vancouver
  • White Rock